Privacy Policy

1. Introduction

Ruamjai ("we", "us", "our") is a watch repair and restoration workshop operating from 245 Phra Ram 4 Road, Khlong Toei, Bangkok 10110, Thailand. We are committed to handling personal information carefully and transparently.

This policy explains what personal data we collect when you use our website or make an enquiry, how we use it, how long we keep it, and what your rights are. If you have questions, contact us at [email protected].

2. Personal Data We Collect

We may collect the following categories of personal data:

• Contact details: name, email address, phone number (if provided)
• Enquiry content: messages submitted via the contact form describing your watch or service interest
• Technical data: IP address, browser type, pages visited (collected via analytics cookies where consented)

Legal basis for processing (Thailand PDPA):

• Consent — for optional analytics and marketing cookies
• Legitimate interest — for responding to direct enquiries and managing workshop bookings
• Contract — when providing an agreed repair service

Retention: Enquiry data is retained for 24 months from the date of last contact. Service records (for heirloom restoration jobs) may be retained for up to 5 years for reference purposes.

3. How We Use Your Data

• To respond to your service enquiry or repair request
• To communicate about the progress of a watch in our workshop
• To maintain internal workshop records and service documentation
• To improve our website based on aggregated, anonymised usage patterns
• To comply with applicable Thai legal requirements

We do not use your personal data for automated decision-making or profiling. We do not sell or rent personal data to third parties.

4. Data Sharing

We share personal data only in the following limited circumstances:

• Analytics providers: Google Analytics (where consented) — data is anonymised before processing
• Legal obligation: If required by Thai law or a lawful authority request
• We do not share data with advertising networks or data brokers

5. Data Protection Measures

• Website served over HTTPS with TLS encryption in transit
• Contact form data transmitted securely to our server
• Access to customer records restricted to workshop staff on a need-to-know basis
• In the event of a personal data breach, we will notify affected individuals and relevant Thai authorities within 72 hours where required under the PDPA

6. Cookies

We use the following categories of cookies:

• Essential: Required for the website to function. Always active.
• Analytics: Help us understand how visitors navigate the site. Only active with your consent.
• Preferences: Remember your cookie choices. Only active with consent.

You can manage your cookie preferences at any time via our Cookie Policy page.

7. Your Rights

Under the Thailand Personal Data Protection Act (PDPA) B.E. 2562, you have the following rights:

• Right to access: Request a copy of personal data we hold about you
• Right to rectification: Ask us to correct inaccurate or incomplete data
• Right to erasure: Request deletion of personal data in certain circumstances
• Right to restriction: Ask us to limit processing in certain situations
• Right to data portability: Receive your data in a portable format
• Right to object: Object to processing based on legitimate interest
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any right, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) of Thailand.

8. Third-Party Links

Our website may contain links to external sites (e.g. map services). We are not responsible for the privacy practices of those sites. We recommend reading their privacy policies before submitting personal information.

9. Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted data through our site, contact us and we will arrange for its deletion.

10. Policy Updates

We may update this policy from time to time. The current version will always be available on this page with the date of the most recent update shown at the top. Continued use of the website after an update constitutes acceptance of the revised policy.

11. Contact

For privacy-related enquiries:

• Email: [email protected]
• Address: 245 Phra Ram 4 Road, Khlong Toei, Bangkok 10110, Thailand
• Phone: +66 2 847 1362